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Ct2 7qh (Full Time, Permanent)
£17,000 / Year
Receptionist - CT2 7QH
This exciting opportunity exists within our Canterbury Volkswagen Retailer

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

Salary - £17,000

Monday – Friday 8am – 6.00pm 1 hour lunch
Occasional Saturdays and Sundays only as and when required – day off in lieu or paid

As a Receptionist, your Key Objectives will be:

Objective: Ensure the highest level of customer care and satisfaction at all times

Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the telephone, are answered and dealt with immediately
Page members of staff as needed, monitoring where and to whom customers are referred
Establish message and sign in and out systems to monitor whereabouts of key personnel at all times

Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company

Develop and maintain excellent working relationships with customers by meeting and exceeding their expectations
Direct all customers towards the seating area when waiting for attention and offer refreshments
Ensure the reception desk is kept tidy to promote the professional image of the Retailer
Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager immediately

Objective: Answer all internal and external calls swiftly and direct them effectively

Answer all calls promptly and in a consistently professional and friendly manner
Ensure all calls are properly identified and announced and the caller’s business is established
Notify the Brand Manager of calls not being answered or returned by any member of staff

Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control

Listen carefully and write messages clearly and legibly
Ensure all requested administration, documentation and communications are completed in an accurate and timely manner
Develop and maintain effective communication with all Retailer personnel
Develop and maintain effective communication with all visitors to the Retailer

Objective: Ensure compliance with company policies and industry guidelines

Operate within the law at all times
Ensure all health and safety legislation and internal procedures are followed
Operate at all times within company policy

**Strictly No Agencies**